Who’s Driving Your Car?

An organization is like a vehicle: it is made up of many parts designed to work together to accomplish the purpose of getting from where it is now to where it is going.

We work at honing our talents, gifts and graces so that we can contribute to the building up of those in our organization and those whom our organization serves.

On-going learning and skill development are hallmarks of a highly effective and profitable organization because it is learning that enables us to better serve those around us.

The driver (for example, the Board of Directors, CEO, President, Owner, Managers) makes the decision where the vehicle should be going. However, the road upon which the vehicle travels is built by the work of those throughout the rest of the organization.

In order to arrive at its destination the vehicle must have fuel of sufficient quantity and quality.

Communication is the fuel of any organization – effective communication gets the vehicle to the chosen destination; ineffective communication causes the vehicle to sputter, choke and eventually stop.

Extending the metaphor, the fuel is a mixture of:

1. individual interpersonal communication skills

2. organizational communication infrastructure and processes

Both of these components either facilitate or frustrate effective communication.

Ken Wallace helps his clients refine their fuel so that it is high quality and high mileage. He teaches:

• How to communicate so that you understand and are understood the first time
• How to create and sustain an infrastructure throughout your organization that leads to consistent, thorough, accurate and timely communication
• How to use language correctly to motivate others to do better than what they thought they could do
• Highly effective communication processes and techniques that reduce ambiguity and increase clarity while reducing the amount of time it takes to get goals accomplished
• How to effectively communicate in times of stress, uncertainty, anxiety, fear, crisis and conflict so that the outcomes are better than you thought they could be
• How to supervise and manage other people’s time and effort motivating them toward accomplishing organizational goals
• How to lead others through change so that things get better, not worse

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Is Ken Available for Your Next Meeting?

Call me now (866.586.5021) or click here.

Ken’s topics include:

Pervasive Leadership
Complete Communication: Saying & Hearing it Right the First Time
Change and Transition Management
Customer Superstars